Q-01How much does this cost?+
It depends on what we find in the audit, so we do not put a number on the website and pretend otherwise. What we will say: the audit gives you a costed list before you commit to any build, so you are never guessing. If the numbers do not work we will tell you.
Q-02How long until something is actually working?+
A week for the audit, then two to four weeks to build the first system. So roughly three to five weeks from the first call to something running in your business. We build the highest-value item first on purpose, so you see a return before the project is finished.
Q-03What do you need from us?+
A few hours from someone who genuinely knows how the work gets done, usually in week one. Access to the tools involved. And one person who can make a decision without a committee. That is it. Projects stall when there is nobody internally to answer questions, not because the tech is hard.
Q-04What happens when it breaks?+
Everything we ship is monitored. The alert comes to us, not to you, and response times are written into the agreement rather than promised on a call. Nothing goes live without a manual fallback your team can run, so a broken automation is an annoyance rather than a stopped business.
Q-05Is this going to replace my staff?+
Almost never, and we would be suspicious of anyone who promised it. What it replaces is the worst two hours of your team's day. In practice most clients use the time to take on more work with the same headcount rather than to cut people.
Q-06Do we have to change the tools we use?+
No. We build on top of what you already pay for. If a tool genuinely cannot do what you need we will say so, but swapping your CRM is not the opening move and anyone who suggests it in week one is selling you their preferred stack.
Q-07Who owns what you build?+
You do, outright. Accounts in your name, code and documentation handed over at the end. There is no Procilium platform to stay subscribed to and no licence. If you stopped working with us the systems would keep running.
Q-08What if we want to stop?+
Then you stop. Builds are quoted per system, so you can decide after each one whether to carry on. Support is month to month. There is no annual contract to get trapped in.
Q-09Do you sign NDAs?+
Yes, and we are happy to sign before the audit rather than after. Send yours over or we will send ours.
Q-10Do you build websites?+
Not as a headline service. It comes up often enough with clients we already work with that we will take it on, but automation is the job we do properly. Ask on the call.
FOUNDER · BUILDS WHAT HE SELLS